Troubleshooting & FAQ

Common issues

My posts aren't showing up

Posts on Maskr are stored on relays, not on a central server. If your posts aren't appearing:

  • Go to Settings → Relays and check that you have at least two or three write relays configured and that they show a green connected status.
  • The hub relay (wss://hub.maskr.space) should be connected by default. If it shows disconnected, try refreshing the page.
  • If you're on a restricted network, some relay websocket connections may be blocked — try a VPN.
  • Wait a few seconds and refresh; relay propagation is usually fast but occasionally takes a moment.

I can't sign in with my Nostr extension

NIP-07 extensions need explicit permission to talk to websites. If sign-in fails:

  • Click your extension icon and make sure maskr.space is in the allowed sites list (Alby calls this “Connected apps”).
  • Check that the extension is enabled and up to date in your browser's extension manager.
  • Try refreshing the page and clicking “Connect extension” again — the permission prompt sometimes appears behind other windows.
  • If you have multiple Nostr extensions installed, disable all but one to avoid conflicts.

My DMs aren't decrypting

Direct messages on Nostr are encrypted with the recipient's public key and can only be decrypted with the matching private key. If your DMs show as garbled text or fail to load:

  • Make sure you are signed in with the same key pair that the messages were sent to. If you have multiple identities, switch accounts in Settings.
  • If you use a NIP-07 extension, ensure it is unlocked — some extensions lock after idle time and will fail to decrypt until you re-enter your password.
  • Maskr uses the NIP-04 encryption scheme. Very old DMs from some clients that use non-standard encryption may not decrypt correctly.

Zaps aren't working

Lightning zaps are currently being integrated and are not yet available in the live app. The infrastructure is built and will be enabled in a future update. See the Zaps & Lightning page for details on how they will work once enabled.

FAQ

Is Maskr really anonymous?

Maskr requires no personally identifiable information (PII) — no email address, phone number, or real name — to create an account or post. Your identity on Maskr is simply a cryptographic key pair. However, true anonymity also depends on your network behaviour: relays can see your IP address when you connect, and on-chain metadata (profile photos hosted on your own server, for example) can be linkable. For stronger anonymity, we recommend using a VPN or Tor when connecting to Maskr and hosting any media through a privacy-preserving service.

Can my account be deleted?

Because Nostr is a decentralised protocol, your posts are stored across multiple independent relays — no single party controls all of them. You can request deletion of individual events using NIP-09 (deletion events), but relays are not obligated to honour deletion requests, and copies may persist. Maskr will never delete your account on your behalf, and we have no ability to remove content from third-party relays.

What happens if Maskr goes down?

Maskr is a client for the Nostr network, not the network itself. If maskr.space goes offline, your identity, follows, and posts remain intact on the relays you use. You can access your account and content through any other Nostr-compatible client (such as Damus, Primal, or Snort) using the same key pair. This is one of the core guarantees of the Nostr protocol: no single point of failure.

Is Maskr open source?

Yes. The full Maskr codebase is available on GitHub. You are welcome to inspect the code, report issues, and contribute. See the Contributing guide to get started, and the Licensing page for details on the open-source licence.

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